We are excited to announce that Edusoft has recently created a Customer Success Department. This new department is headed by Diego Goren, a truly innovative manager, that has a proven track record of delivering the highest value for Edusosft’s most strategic clients over the past 6 years.
The customer success department consists of customer success managers whose main focus is providing a proactive, data-driven, and client-oriented approach. The customer success teams will begin by creating a customer journey for each of our partners.
The customer journey will help ensure all clients’ programs will be managed in the most effective and successful manner, and will focus on:
- Achieving a better understanding of clients’ academic and operational goals
- Establishing mutual alignment with clients’ institution
- Identifying predictive patterns of behavior